Frequently Asked Questions

How will Oftels new rules for 0870 numbers affect me?
From late 2007 Ofcom have decided that 0870 numbers must be chargeable at the same rate as national geographic numbers or be preceded by a free price announcement. This change is likely to result in the loss of outpayments for 0870 numbers without pre-call announcements.

How are other numbers affected?
0871 numbers are expected to be subject to Premium Rate regulations i.e. a licence may be required from ICSTIS. The review of 0845 numbers has been posponed for two years; however because of the change to 0870 numbers, we are likely to end up with 0845 ‘local’ numbers costing more to dial than 0870 numbers!

Will you be offering 03xx numbers?
03xx numbers are expected to be offered under the same commercial terms (ie outpayment rates) as current 0870 numbers. There is currently uncertainty within the industry as to whether mobile operator will open up 03xx number ranges. When these issues are resolved we intend to offer 03xx numbers.

Can my 08xx number be dialled from abroad?
Depending upon overseas carrier, 0845 and 0870 numbers can usually be dialled from abroad. 0844, 0871 and 09xx numbers cannot.

Can I forward my number to a mobile or international location?
Yes, our Worldcall numbers can be forwarded anywhere and can cycle through your mobile, home and overseas office numbers. Click here for WorldCall numbers.

How do I change where my calls are routed  to?
WorldCall number diverts and hunt groups can be manged via your online control panel. For standard numbers simply email us with your requirements. Please allow up to 48 hours (Mon-Fri). One change is allowed in any 12 month period. More frequent changes will be subject to a charge of £9.99.

Do I need new telephone lines?
No, you will need no new lines or equipment, your 08 calls are simply forwarded to your existing phone line.

Will our current numbers still work?
Yes, your current telephone numbers will work just as before.

My telephones are important to my business, how do I know that I can rely upon your service?
Our service provider is the Tier 1 carrier SwiftNet. Established in 1987, SwiftNet has developed a worldwide network. In the unlikely event of them going out of business their investment in network assets ensure that their customer base will be transitioned to another operator inline with Ofcom requirements. You can therefore be assured of continued service.

Do you sell premium rate numbers?
Yes we do. Permium rate numbers can be purchased at this site. Click here for premium rate numbers.

How do you settle outpayments?
Subject to our minimum payment threshold (see terms & conditions) we will automatically make a payment to you.